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FREQUENT QUESTIONS

How are the artists and works of art selected?

The emerging artists of the New Generation and their works are selected by a team of experts who value the artistic project, the creative talent, the quality and their determination to grow. Affirmed artists are included on the basis of their biography, the innovative artistic path, the origin of the works and their certification.

Will the work be delivered with the artist's signature?

Given that it is the artist's discretion to sign the work, if the signature is not visible it is likely that the work has been signed on the back. In any case, all works are provided with their own Certificate of Authenticity signed by the artist, or by the curator or by the foundation in charge.

Are the paintings sold with the frame?

Some artists sell their paintings with frames others without. The technical data sheet always indicates whether the painting has or does not have a frame.

Are all the paintings framed and ready to hang?

In Italy and in all authorized European states, the paintings are shipped already framed and ready to be hung.                                                                                 

For logistical reasons, large paintings will be shipped UNFRAMED and the customer will only receive the canvas rolled into a TUBE.

In the technical sheet of each work it is always indicated if the painting has a frame and if it is not framed.


Can I choose the paintings by personally coming to your office?

NO the sale takes place exclusively online because it would be impossible to exhibit all the works we have in a showroom. Only the works that will be presented in external events will be physically visible to customers attending the event. 

Furthermore, the customer who purchases a work from the site can always return it within 14 days of its receipt without any justification.


How often do you publish new paintings?

We update our site every 10 days, keep an eye on New Arrivals and you will find a work that you will like.


How are deliveries carried out?

The shipment and delivery of the works of art are entrusted to a specialized courier. For more details on packaging and shipping see General Conditions of Sale at points 6 and 7. Normally the works shipped with standard service are delivered in Italy within 7-10 working days from the crediting of the payment to the current account and in Europe within 10-15 days.

ArtOnline20 always bears the costs of transport with the exception of non-EEC countries where the costs will be chargeable to the Customer.

Is it possible to have urgent deliveries?

For urgent deliveries, please contact the Shipping Office which will provide an estimate of the extra cost for an "EXPRESS" delivery

Is it possible to track the package?

Yes, together with the notification of the shipment, a tracking code will be sent to locate the work of art whether you use the Standard service or the Express service.

Can I pay on delivery?

Unfortunately NO, because the practice in e-commerce is that payment is made at the time of the order.

What are the shipping costs?

Shipping to EEC countries is FREE! For shipments to other countries, a quote will be drawn up and / or the customer can use a courier of his choice.

Can I make a return?

Yes, within 14 working days from the date of receipt of the work that will be checked and, after verifying its integrity, a refund will be issued. For more details on how to return, we refer you to point 8 of the general conditions of sale.

Can I make an exchange?

Yes, it is possible to return the work that you want to change in the same way as for the right of withdrawal referred to in point 8 of the general conditions of sale. Upon receipt of the work, after checking its integrity, we will send the replacement work and invoice the balance of any price difference.

What do I do if the painting is lost during shipment?

 - If the painting is lost during shipping, prior the delivery to your address, you will be fully refunded.

 - If the painting is lost after delivery, for example at your concierge, the insurance does not cover the loss. The customer is responsible and there is no refund

What I have to do if the painting arrives damaged?

- Upon delivery of the goods by the courier, the Customer is required to check: that the number of packages delivered corresponds to what is indicated on the invoice;

- that the packaging is intact, not damaged, nor wet, nor altered.

Any external damage or the mismatch in the number of packages or indications, must be immediately reported to the courier making the delivery, putting the words "collection with reserve" on the appropriate accompanying document and must also, within 8 days, be reported to the courier by registered mail with return receipt whose address is specified on the accompanying document.

In the specific case of a damaged package, write "Withdrawal with reserve because the package is damaged" and follow the procedure indicated with the representative of the courier (the operator).

If you notice any damage, we kindly ask you to photograph the damage and contact us within 24 hours. The information you provide will be essential to proceed with the courier's insurance. For more details see point 6 of the General Conditions of Sale.


What I have to do to return a product?


The return of a product can take place under the following conditions:

- The customer contacts us within 14 days of receiving the painting

- The customer returns the painting to us within 10 days from the notice of withdrawal, the shipping costs will be charged to the customer

- The painting must be returned intact and in its original packaging

- After receiving the painting in perfect condition, we will refund you within a maximum of 10 working days

- We do not accept returns for custom orders (customer commissioned portraits or special frames)

- For more details see point 8 of the General Conditions of Sale.


How long does it take to get a refund?

If the returned painting is in perfect condition, the refund will be made within 10 working days of receipt.


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